Privacy Policy

01 May 2025

1. Introduction

Keccel SARLU ("Keccel", "we", "us", or "our") respects your privacy and is committed to protecting personal data that is processed through our messaging platform, Keccel Service Manager (KSM). This Privacy Policy explains how we collect, use, disclose, and protect information when you or your business use our services.

By using our services, you agree to the terms of this Privacy Policy.

2. Who We Are

Keccel SARLU is a licensed mobile messaging provider in the Democratic Republic of Congo. We provide businesses with a platform to send SMS, WhatsApp messages, and other notifications to their customers.

3. Scope of this Policy

This policy applies to:

• Business clients using our messaging platform (via API, web portal, or integrations).
• End-user information provided by our clients during the use of our messaging services.

This Privacy Policy does not apply to any third-party websites or services that may be linked to or accessed through our platform.

4. Information We Collect
5. From Our Business Clients:

• Business name and registration details
• Contact person name, phone number, and email
• Login credentials (usernames, API tokens)
• IP addresses and device/browser information

1. From Messaging Activity:

• Recipient phone numbers
• Message content (SMS, WhatsApp templates, metadata)
• Message delivery logs (timestamps, status, carrier information)

5. How We Use Information

We use collected information to:

• Provide and improve our messaging services
• Authenticate access to our systems
• Process and deliver messages to telecom carriers or messaging platforms (e.g., WhatsApp)
• Respond to technical and customer support requests
• Monitor usage and ensure compliance with applicable policies
• Comply with legal obligations or requests from regulators

6. Legal Basis for Processing

We process your data under the following legal bases:

• Contractual necessity: To provide our services under your agreement with us.
• Legal obligation: To comply with applicable laws.
• Legitimate interest: For purposes like fraud prevention, service optimization, and platform security.
• Consent: Where required (e.g., customer opt-in to receive WhatsApp messages).

7. Data Retention

We retain:

• Client account data for the duration of the business relationship and up to 5 years after termination, unless otherwise required.
• Message logs and metadata for up to 12 months for audit and troubleshooting, unless a longer retention is legally required.

You may request early deletion of your data by contacting us, subject to regulatory exceptions.

8. Data Sharing and Disclosure

We do not sell your data.

We may share data with:

• Telecom operators or WhatsApp for message delivery.
• Regulatory authorities upon lawful request.
• Service providers (e.g., cloud hosting, billing platforms) who operate under confidentiality agreements.

9. Data Security

We implement appropriate technical and organizational security measures, including:

• Encrypted storage and transmission (HTTPS, TLS)
• Access controls and user authentication
• Firewall protection and monitoring

We regularly audit our systems for vulnerabilities and data protection compliance.

10. International Data Transfers

Where required, we may transfer data outside the Democratic Republic of Congo. In such cases, we ensure the receiving country offers adequate data protection or apply appropriate safeguards such as contractual clauses.

11. Your Rights

As a data subject or client, you have the right to:

• Access your data
• Request correction or deletion
• Object to processing
• Request a copy of your data (data portability)

To exercise these rights, contact us at info@keccel.com. We will respond within 7 days.

12. Children’s Privacy

Our services are intended for use by businesses only. We do not knowingly collect personal data from children under 16 years of age.

13. Changes to this Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. If the changes are significant, we may notify you by email.

14. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact:

Keccel SARLU
63 Ave Col. Mondjiba - Ngaliema

Kinshasa

Democratic Republic of Congo
Email: info@keccel.com
Phone: +243 85 100 0002